Sentry Investments required quicker and improved service from their telephony provider to assist in the day-to-day management of their phone equipment. Sentry Investments is a high energy and demanding organization, requiring rapid response to technical issues in order to address their clients’ information needs. As such, they wanted a communications company to work with them as a partner. When called upon for the right solution, Telanet was able to not only provide that solution but also deliver the necessary support moving forward.
From day one of the partnership, Telanet delivered a consultative approach to servicing Sentry’s business which immediately gained the trust to launch this new partnership. Sentry’s business needs were thoroughly assessed, realistic expectations were set, and a new go forward plan was put in place to move the company onto a new solution. In 2011, Sentry began looking for new premises in Toronto’s downtown core. Telanet was engaged to handle all aspects of their communication move, including cabling the new offices (over 400 drops), relocating the telephone hardware and assisting with both video and audio solutions.
Working around tight time lines, multiple contractors and constant changes to the site, Telanet was able to get the system moved and in place within the customer’s time line. When all work was nearly completed, the client discovered that the carrier had neglected to move over 20 critical lines to the new offices (this was the only piece that Telanet had not been involved in as the carrier was not Bell), including the trading floor lines. After reassuring the client that they would do all they can, Telanet dispatched two additional technicians on a Sunday to the old location, located the key lines and, working with Telus, were able to get call forwarding placed on these key lines so they could be temporarily set up for operation Monday morning.
On Monday morning when Sentry opened for business in their new offices all was working without a hitch. Neither the traders nor senior management were aware of any delays or degradation in service to their operation.
Required quicker and improved service from their telephony provider to assist in the day to day management of their phone equipment. DBRS is a high energy extremely technically savvy organization, who requires a rapid response to technical issues, based on their need for large amounts of information quickly. They wanted a company to work with them when called up for the right solution and then to support it moving forward.
Eight years ago through Telanet’s direction and recommendations DBRS purchased a new Nortel CS1000 with all IP sets. This was a bold step for an organization as IP telephony was still to a large extent in its infancy. As a result Senior Management decided it was best to purchase the solution through a large Canadian service provider which they felt would net them both the support and response they needed for this type of technology. Within less than 4 months of the installation DBRS was again retaining Telanet to manage the system and correct inconsistencies in what had been sold. Telanet secured the existing warranty from Nortel and began to rapidly repair all issues allowing the solution to run without issue for the next 8 years. Along the way, Telanet began servicing locations for DBRS in New York, Chicago, London UK and Paris France.
In 2011, DBRS made the determination that with technology enhancements it was again time for a change to a newer solution offering such features as desktop integration, voice mail to email forwarding and mobility. They again engaged Telanet and having learnt from past experiences were more than confident that they could bring the right solution to the table for them. After only a single demonstration of the ShoreTel UC solution they were immediately sold on its simplicity, ease of use and range of features. They realized a solution like this would be good for their users but also easy for them to self-administer as well.
The cutover of close to 200 users was completed in the matter of a few days with users quickly trained and migrated to the new solution. The total down time to the organization was only 15 minutes of time during which the PRI circuits were reconfigured and switched over from the previous system.
DBRS is world leader in Bond rating services with offices in Toronto, New York, Chicago and London. It is privately held.
Required quicker and improved service from their telephony and cabling provider. A large re-cabling project to open a new production line had a lot of unknowns. Most importantly, as a new partner, could Telanet fulfill the project requirements? With an extremely tight turn-around time of twenty three hours to complete over twenty five hours of work, the pressure was high.
Following a candid discussion about the complexity of the project, a site inspection clearly outlined the amount of time and labour required. These initial steps set the expectations and built trust in the ability of Telanet to get the job done. A Senior Technician was able to re-cable quickly, within the very tight timeline and with limited interruption to production in the facility. Ultimately, Telanet delivered on their promise. The new production line was up and running on time to expand business productivity and without any post-installation problems.
Gay Lea was extremely satisfied by the value and quality of customer service delivered by Telanet. A trusted partnership was built from that initial experience. Now all of Gay Lea’s telephony and communications projects are handled by Telanet which includes six facilities across Ontario.
Gay Lea Foods is a cooperative owned by over 1200 farmers - approximately one quarter of Ontario's dairy farmers.
Nine years ago, Hallmark Insurance Brokers Ltd. was at a crossroads. In search of a new Telephony partner, they were referred to Telanet who were challenged to prove they could offer the reliability, technical expertise, on time delivery, over and above customer service and value that was required.
From day one of the partnership, Telanet delivered a consultative approach to servicing Hallmark’s business which immediately gained the trust to launch this new partnership. The business needs were thoroughly assessed, realistic expectations were set, a knowledgeable technician was appointed to service the phone system and a ‘go-forward’ plan was put into place.
Over the years, Telanet ensured Hallmark’s system remained current, have been quick to resolve issues, assisted in transitioning to new office space including the training of employees to easily utilize their phones and system, and provided the necessary telephony infrastructure to provision for growth. From the early days when Hallmark Insurance Brokers Ltd. employed twenty employees to the current day of fifty employees, Telanet has consistently offered the professional advice, excellent service and competitive pricing that a telephony partner should bring to the table.
Hallmark Insurance Brokers Ltd. ranks among the top privately owned financial firms in Ontario and is firmly rooted in Toronto, providing comprehensive service to Canadian corporations who are active domestically and internationally.
LOVING the features of dialing from outlook and the control of voicemail. Telanet installed a new Avaya phone system in the summer of 2013. To be honest I wasn’t sure what to expect, we had an old Nortel system so I was expecting improvement. The user interface feature of Avaya to Outlook is AMAZING. The dialing and voice message functionality saves a great deal of time. In a services business time translates to money. The change was worthwhile and though we had some implementation problems Telanet worked through them.
Chris Tsiofas, CPA, CA
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