Business Communication Manager Call Centre Solution
Business Communications Manager has three feature-rich Call Center solutions: Basic Call Center, Professional Call Center, and Multimedia Call Center.

Symposium Portfolio
Nortel Networks comprehensive Symposium solutions create versatile, end-to-end customer contact centers that deliver complete, seamless customer experiences. Companies can start modestly with a single center or ambitiously with a global, multimedia center with thousands of representatives.

Interactive Voice Response (IVR)
Nortel Networks Interactive Voice Response Computer Telephony Integration (IVR-CTI) Portfolio provides a suite of native CTI Interfaces.

Multimedia Communications Portfolio
Nortel Networks Multimedia Communications portfolio includes carrier-hosted and enterprise multimedia services solutions that unleash communications simplicity and productivity for enterprise and residential subscribers.

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