Call centres have become one of the fastest growing markets not only in North America, but throughout the world. Companies want to offer their clients 24 hour service through telephone, fax and even more importantly the web.

TELANET is ready to assist you with any, and all, of your call centre needs. Whether you want to operate a small, medium or large call centre, or are just looking to have some telemarketing done, we can help choose the right platform for you.

Telanet offers full consulting on the following aspects of call centre technology:

• Line access including T-1, Centrex, Local Service, Inbound 800 and Voice over IP
• Planning the communication needs for the call centre ACD design and implementation
• Designing the communications requirements
• Power dialing
• Predictive dialing
• Outsourcing your Call Centre

We can assist you with both an Inbound Call Centre or an Outbound Call Centre or a combination of both.

Telanet works with leading manufacturers like COMDIAL to bring you only the latest in state of the art Call Centre products, like the Quick Q 4.0. Quick 4.0 is Comdial's latest Automatic Call Distribution package. It is based upon their highly successful Quick Q line of products, but has incorporated Windows NTTM as its operating system. This makes the product very stable and allows for enhanced integration to client Database programs. The product runs behind Comdial's award winning series of PBX/Hybrid systems including the DXP, DXP Plus and FX series. The Quick Q 4.0 combined with Comdial's powerful Voice Mail systems and wide array of CTI products including Wide Open Office, Wide Open Group and Wide Open Call, creates a product second to none for any business large or small.

Through our integration partners Telanet is able to provide you with a fully staffed inbound or outbound call centre to handle short or long term projects. Our call centre employs all the latest technology including web based applications and fax on demand service.

Web-enabled call centre solutions allow clients to benefit from integrating their previously separate investments in call centre and Internet initiatives. The Web Centre "Web-enables" the call centre to allow agents to interact with Web site visitors. Live, one-to-one connections between service representatives and customers on the Web transform passive interactions into proactive relationship-building and revenue-generating opportunities. Agents now have the ability to answer questions and close sales in real-time.

Telanet call centre implementations provide market contact and customer interaction solutions specifically designed for today's large organizations operating formal call centres. Telanet Canada Inc. helps its clients to turn call centres into profit centres by turning every customer call into a potential sale.

Underlying Telanet call centre solutions is a client/server architecture which offers business and systems analysts, programmers, and other users a proven alternative to traditional development methods. The Telanet Canada Inc. approach ensures solutions are consistent, robust, open, object-oriented, and scaleable. This approach has been used to develop and deliver powerful, functionally rich business solutions.

This exciting technology, designed to work with any browser and through any firewall, is ideal for online sales and service environments - indeed, any call centre or customer-oriented Web environment.

Whether your call centre is just an idea or already established and growing Telanet can help you enhance or improve it.